4204 Sorrento Valley Blvd #A, San Diego, CA  92121 | 858-452-1230 | DIRECTIONS | Tues-Fri 10-6, Sat 10-3, Sun-Mon Closed

Welcome to nbbikes.com

Customer Service

Shipping & Delivery
Shipments within the contiguous 48 US States:
Shipping rates are calculated automatically based on the weight and dimensions of your shipment. The most economical shipping service is via UPS Ground service or United States Postal Service (PO Boxes Only) within the contiguous 48 US States. If you prefer faster shipping, please select either UPS 3 Day Select, or UPS 2nd Day Air within the order form. UPS Next Day Air is available on in-stock items. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated at order placement and a shipping quote will be emailed to you within 2 business days. Oversize, bulky, and multiple package shipments may require additional charges. You will be advised via email or phone of any additional shipping charges. Most in-stock items are shipped within 2 business days. If your order will not ship within 2 business days you will be notified via email or phone.

* Time-In-Transit are business days from ship date. Additional Charges may apply for oversized, and/or multiple package express shipments.

Time-In-Transit for UPS Ground packages from San Diego, CA:
We ship most of our orders via UPS Ground. Our orders normally ship within 2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day.

Privacy & Security

Privacy Policy

It is important for you to understand that we use third party contractors to help us operate our business, such as operating the server for the Site, performing delivery and shipping services, and sending postal mail and email, and may share your information with these contractors for those limited purposes. We generally require that contractors do not disclose personally identifiable information or use it other than as necessary to perform services for us.

Because we care about your privacy, we will not give your personally identifiable information to third parties, such as marketers or retailers, for them to use to contact you about offers or promotions of their own (other than, of course, in connection with the sale of our business), unless you allow us to. If you would like us to share your personally identifiable information with third parties so that you may receive these special offers and promotions, indicate that we may do so at the point where you give us such personally identifiable information. Please note that changes to your preferences may not be effective immediately.

In the event that all of our business assets are transferred to or acquired by another company, customer information will be one of the transferred assets. We will divulge your personal information to law enforcement officials if required to do so by law.

How We Collect Information

We will collect personally identifiable information from you when you actively give us the information. Examples of this may include when you order products, register for gifts, fill out online site registration forms, enter contests or sweepstakes, request that we send you information, newsletters or catalogs, participate in community features, or respond to our surveys or other requests for visitor responses.

Like many other commercial Web sites, we collect non-personally identifiable information from you by "passive" means, in other words by tracking your use of the Site, often through the use of cookies. That information includes, among other things, the type of computer operating system and net browser that are being used and the domain name of your Internet service provider, as well as some of the information described below. We use this information for internal purposes and to help us interact with visitors to the Site. We may also share this information in the aggregate form with third parties to illustrate trends and patterns.

Cookies

A cookie is a small data file that is placed on your computer's hard drive that may contain information (such as a unique user ID) that a Web site may use to track certain things. We use cookies in order to improve your shopping experience. The cookie helps us track the pages of the Site that you visit, tells us whether you have been to the Site before and tells us which Web site you visited immediately before visiting the Site, but does not tell us about your use of any other Web sites. Sometimes advertisers and other third parties on the Site may also use cookies. You can keep us from using cookies by turning them off in your browser. However, if you turn off your cookies then you will not be enabled to make purchases from the Site or to access your account information.

Special Policies for Children Identifying Themselves as Under Age 13

This Site is not intended for use by children. We will not knowingly collect any personally identifiable information submitted by visitors to the Site who are under the age of 13.

Links

The Site contains links to other sites, including, among others, those of advertisers, other third parties and companies whose trademarks may appear on the Site. Sometimes promotions, contests or sweepstakes advertised on the Site might be sponsored by third parties. The other sites and third parties maintain their own privacy policies that may be different from ours. Visitors using such links or pursuing or entering such contests or sweepstakes should consult the privacy notices associated with those links, promotions, contests or sweepstakes. We do not control this collection of information and are not responsible or liable for the privacy policies maintained or actions taken by third parties with regard to your information. Our Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control. Please keep in mind that whenever you give out personal information online-for example, via message boards or chat rooms-that information can be collected, intercepted and used by people you do not know. You should use such community functions at your own risk.

Security

Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address should change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection. While no method is completely impenetrable, our SSL is verified by Thawte who is the industry security leader. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personally identifiable information, we along with our third party provider(s) cannot ensure or warrant the security of any information you transmit to us.

Your Acceptance of These Terms

By using the Site, you indicate your agreement with the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, then do not use the Site. We reserve the right to change the terms of this Privacy Policy. Your continued use of the Site following any changes to this Privacy Policy will be deemed to constitute your acceptance of such changes. Please check this page regularly for any changes.

Returns & Replacements
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. North of the Border Bikes reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

Please contact us to for any further instructions for returning the merchandise.
Ordering
Shop:
You can always find us at the shop if you're close by.  If you have any special needs give us a call and we'll find you the product.
Online:
Shopping online at nbbikes.com is safe and convenient. Our secure servers are guarenteed to protect your credit card information. Please see our Privacy & Security policies for more information on how we protect and honor your identity.
    1. Browse our categories for beach products or use the Search field at the top left of each page.
    2. Select any options for an item such as color or size.
    3. Enter a desired quantity and click the ADD TO CART button.
    4. Confirm the correct item was added to the Cart.
    5. Adjust any quantities and click UPDATE QTY.
    6. Either click the PROCEED TO CHECKOUT or the CONTINUE SHOPPING buttons.
    7. If you clicked Continue Shopping, just click the View Cart or My Cart links to return.
    8. Next, follow the on-screen instructions to complete your order. You will not be charged for any of the products you ordered until they ship. Your card will be authorized for the amount of your order to verify credit card information and available funds.
Payments Pricing and Promotions
We make every effort to provide you with the lowest prices, while adhering to our manufacturer's minimum retail pricing. All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction. North of the Border Bikes reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of North of the Border Bikes.
Contact Us
Email
service[at]nbbikes[dot]com
Phone
858-452-1230
Snail Mail
North of the Border Bikes, Inc.
9833 Pacific Heights
#B
San Diego, CA 92121